Easy to contact telkomsel call center to file complaints
As one of the subsidiaries managed by state-owned enterprises, Telkomsel’s call centre is always provided by management. This telecommunications company provides a business service information center that aims to respond to all consumer complaints and inquiries.
In the midst of this coronavirus pandemic, the role of call centers as information centers of companies is very important. Many branches in Telkomsel had to close to prevent the spread of the coronavirus in Indonesia.
In addition to offering call center services via interactive telephone connections, Telkomsel also provides a dedicated email to handle complaints related to service products. In addition, there are also social media accounts managed by call center employees who answer all complaints and questions from users. Users can now easily connect to the call center of the company Telkomsel.
Telkomsel Call Centers Features and Roles in Serving Consumers
As a telecommunications networking company, Telkomsel certainly offers a variety of savings packages for consumer needs. One of them is the phone package, SMS package and internet data quota package. However, there are still many consumers who do not know the meaning of Telkomsel services.
So tidak you wonder if consumers will contact the call center service to ask for an explanation about the package. But in addition, there are various functions and roles of call centers that are offered by Telkomsel. Among them are the following:
- Providing product information and company promos
First, the function and role of this Telkomsel call center is to inform about product information provided by the company. As a telecommunications company, Telkomsel is always innovating in delivering packages that consumers need.
For example, the call center is trusted to explain all product information to customers. In addition, the role of the call center is also necessary for the company, especially for promotional campaigns of the company.
- Provide solutions to problems customers experience
Secondly, this call center service is also functioned to inform customers about the handling of problems that are experienced. Call centre services also have the right to address problems or obstacles faced by consumers.
However, if the problem is reported related to technical or network limitations. The call center therefore forwards the report to the relevant section. You will only receive a report ticket number from a Telkomsel call center.
- Record all customer complaints so they can be used as evaluation materials
Thirdly, every Telkomsel call centre employee is obliged to register all complaints, complaints, criticisms and suggestions from customers. Because this, from the complaints and input of users, is the material for evaluation with regard to Telkomsel products.
If the customer does not like telkomsel’s product package, the company will change the package. In this way, all customer complaint files can determine whether the package delivered by Telkomsel is in accordance with the wishes of the customer or not.
Comparison of Telkomsel Call Centers compared to other Telecommunications Company Call Centers
Telkomsel’s call center is quite responsive compared to other competing companies. This is due to two factors. First, consumers never complain about product parcel services operated by Telkomsel.
Second, call center services are provided for 24 hours with officers who are quite qualified. In this way, all complaints that consumers experience can be dealt with immediately. Tidak wonders whether telkomsel’s call center always offers the best for consumers.
In addition, Telkomsel offers several methods to contact call center services for consumers who want to complain about product issues. It should be noted that there are 3 methods you can use to contact Telkomsel’s information center services.
You can contact telkomsel’s call center via an interactive telephone connection, send direct messages via social media or access the application “My Telkomsel” to complain about complaints regarding Telkomsel products.
In general, all Telkomsel call centre services are active for 24 hours. Your complaints can therefore be heard by the company as long as you contact him. And there is no time limit to contact this Telkomsel call center service .
Differences in Telkomsel call center services
As one of the “red plate” subsidiaries, Telkomsel certainly wants to be the best telecommunications company in Indonesia. Market segmentation that millennials are beginning to penetrate is certainly carefully calculated. Therefore, call center services are divided into 3 methods.
The first method is through an interactive telephone line. This service is often used by customers who need an immediate solution to the problem. Because the connection via this interactive phone is quickly handled. However, sometimes the operator charges a fee to contact the call center through a phone line.
The second method is to file complaints via short social media posts or private messages. Telkomsel’s call center via social media is often chosen by millennials. Because millennials always use social media to socialize.
However, this method is considered slower when dealing with problems. Because call center services need more time to answer the complaints or questions you ask.
The third method is via the My Telkomsel application. By using the My Telkomsel service you can submit complaints or complaints about Telkomsel product packages.
Because there is a live chat function in the application, so that you respond to the officers’ responses to submitted complaints, a quick response is provided. In addition, you can purchase credit or data package quotas directly from the My Telkomsel application. The process of submitting complaints will be answered directly by telkomsel call center agents.
Contact Telkomsel Call Center
Contacting telkomsel’s call center service is not difficult. It’s just that, you need to choose a method to contact the call center service. If you use the service via an interactive telephone line, you can call directly to the number 0807-1811-811.
You can contact the number of all Telkomsel customers. For HALO Card users, please contact 133 (free of charge). And SimPATI and Kartu AS users, you can contact 188 (toll will be charged if picked up by a call center agent) or 155 (toll free).
For those of you who plan to contact the call center through social media, then you can use your personal account to file a complaint. You will find a Telkomsel (Twitter) or Telkomsel (Facebook and Instagram) account. Then send a message via the direct messages to social media feature of the telkomsel call center . Remember, convey the complaints you have experienced.
And the last method is via the application My Telkomsel. Download, install and register an account first. Then there is a menu “contact the call center or CS”. And then tell me the complaints you’ve had. The call centre will then answer all complaints or questions asked.
As one of the state-controlled subsidiaries, Telkomsel certainly offers a call center to serve customer complaints or inquiries. There are 3 methods so that you can connect to call center services. So choose a way to contact telkomsel’s call center to submit complaints or questions about the product.